FAQs
Here the answers to some commonly asked questions about your visit to Axxon Pain Medicine.
Parking
Undercover paid parking for patients and visitors is available in the Brisbane Private Specialist Centre car park off Birley Street. A number of two hour street parking bays are also available surrounding the hospital.
If parking is unavailable at our onsite car park please note the following car parks and public transport options are available in the area:
- Wilsons car park can be accessed via Bartley St off Wickham Terrace.
- Wickham Terrace car park is located on the corner of Upper Edward St & Wickham Tce and can be accessed from Turbot St and Creek St.
Bus
The free Spring Hill Loop bus services provide high frequency public transport access between the Brisbane CBD and Spring Hill areas.
The Spring Hill Loop operates on a continuous loop between the CBD and Spring Hill precincts from the yellow signposted bus stops, using distinctive yellow buses. Popular stops along the route include Post Office Square, St Andrew’s War Memorial Hospital, Brisbane Private Hospital and Central Station.
More detailed timetable information can be found on the Brisbane City Council website
http://www.brisbane.qld.gov.au/traffic-transport/p…
Taxi
There is a taxi rank directly in front of the hospital on Wickham Terrace. Black and White & Yellow Cabs both provide free direct connection telephones located near the lifts in the hospital foyer.
Yellow Cab Co Phone:
13 19 24 or www.yellowcab.com.au
Black & White Cabs Phone: 13 10 08 or www.blackandwhitecabs.com.au
Train
Central and Roma Street train stations are within a short walk of the hospital. For timetable information go to www.qr.com.au
.
Yes, you must have a valid referral to book an appointment at Axxon Pain Medicine.
No-Show and Cancellation Policy for Axxon Pain Medicine
At our practice, we respect our patients’ time and resources. We understand that unexpected circumstances may sometimes arise, which may prevent our patients from keeping their appointments.
However, we also have a duty to our patients and our practice to ensure that appointments are kept and wasted resources minimized. In light of this, we have a no-show and cancellation policy in place.
Here are the details of our no-show and cancellation policy:
- Appointment Cancellation: Patients are required to give us at least 24 hours’ notice to cancel or reschedule an appointment to avoid being charged. In the event of a missed appointment or less than 24 hours’ notice, a fee will apply. The fee amount will depend on the type of appointment and may be up to the full appointment’s cost.
- No-shows: If a patient does not show up for a scheduled appointment without prior notification, they will be considered a no-show and may be charged a fee.
- Late arrivals: We understand that unexpected traffic or other unforeseen circumstances can delay an appointment. However, patients who arrive more than 15 minutes late for scheduled appointments may need to reschedule their appointment, and a fee may apply.
- Compensation: In special circumstances, compensation may be provided at the discretion of the practice management. However, this is not guaranteed, and patients are thus encouraged to keep their scheduled appointments.
Our patients should note that the fees for no-shows and cancellations are not covered by health insurance plans and are the sole responsibility of the patient. And finally, please note that the practice reserves the right to turn away patients who repeatedly violate our no-show or cancellation policy.
Thank you for your understanding in adhering to this policy, which will support our efforts to provide accurate, timely, and attentive medical care to our patients.
Axxon Pain Medicine is committed to ensuring the safety and wellbeing of our patients and staff. Our practice remains open and operational, with appropriate measures in place to help prevent the spread of the Covid virus. To ensure the safety of all individuals within our clinic, we kindly ask that you do not visit Axxon Pain Medicine if you are experiencing symptoms such as fever, cough, sore throat, shortness of breath, loss of sense of smell, or if you have been in contact with someone who has tested positive for COVID-19. If you are feeling unwell and unable to attend your scheduled appointment, please do not hesitate to contact us to discuss the option of a Telehealth consultation with your Specialist. We appreciate your cooperation in helping us maintain a safe environment for all those who visit Axxon Pain Medicine. |
At Axxon Pain, we prioritize the privacy and confidentiality of your medical records. We ensure that your medical file is treated with the utmost respect for your privacy. Our staff members are bound by strict confidentiality requirements as a condition of their employment. Rest assured that the contents of your medical file will never be disclosed without obtaining your signed consent. We maintain strict adherence to privacy regulations and take every precaution to safeguard the confidentiality of your personal health information. View our privacy policy https://www.axxonpain.com.au/privacy/